General Questions
Q: Is the building temperature controlled?
A: Our Perry location is temp controlled once we are open to the public. Our Conyers location is not fully temperature controlled. In the Fall seasons we do have cooling fan units and additional fan circulation on many aisles.
Q: What is your return policy?
A: Items are pre-inspected prior to drop off by looking for visual defects. If you would like to inspect or open something prior to purchasing, please ask your cashier to open the contents. TTT has an AS IS policy unless something noticeably does not work as it supposed to, is incorrectly labeled, or has a hidden stain or defect by the seller. For these type of returns you MUST have your original TTT Tag for the item.
Q: Are there restrooms or a fitting room?
A: Our Perry location has restrooms located in the same building as our event, accessible from the outside. Our Conyers location has restrooms a short walk outside of the building. We do not have a fitting room as either location.
Q: Do You have buggies or shopping bags?
A: Yes we do have a select number of buggies (but not enough for everyone). We have plenty of Ikea shopping bags that can be filled up. Once it gets too much to carry, you can ask an associate to put the bag behind the counter with your name on it while you continue to shop. Please note we DO NOT hold items long term or overnight with prior payment.
Q: Will the lines be long?
A: There will be more crowds on the busiest days (seller pre-sale, opening to the public day, discount days). However during this time we have multiple registers running and can push through a long line very quickly. We generally die down after 3pm on opening day to the public.
Q: Is there a charge for Parking or Admission?
A: We do not charge for parking. There is an early entry sale for a few hours prior to opening to the public which tickets can be purchased. The rest of the event is free admission starting at 10am on opening day to the public.
Seller Questions
Q: Is there a deadline to participate as a seller?
A: Check the seller page under your sale’s location for the registration link. Once initial drop off days have ended registration for this event will also be over until the following season.
Q: Is there a pricing guide for 1st time sellers?
A: Yes, check the blue menu on the sellers page for our location for info on how to prep, tag, and price.
Q: How do I become a seller?
A: Visit the sell page for your location for resources on registering for our upcoming event.
Q: How long does it take to receive my check?
A: Checks are generally ready on pick up day. Occasionally a seller’s account will need additional reconciliation in which we will try to reach you as soon as we know we need additional information to complete your check. Checks not ready can either be picked up later that evening or mailed to the address on file.
Q: What is the minimum or maximum amount of items I can bring?
A: TTT has a minimum of 35 accepted items, and no maximum. Pre-sale passes will not be issued for less than the minimum accepted.
Q: What type of items do you accept?
A: Check the SELL page for your location, and the blue side bar for what we accept this season.
Q: What happens to my items that don’t sell?
A: Sellers have the option to pick up their unsold items, (or mark their items for donate in which case any items that do not sell), will go to the charity that we work with. We currently have a long standing relationship with God’s Closet. For more info about their charity work, visit them here.
Q: How do you know which items are mine so that I get paid for them?
A: When you log into your seller account and create your tags using our online system, tags will generate for you to print and place on your items. These tags will have a barcode and your seller ID on them which computes your sales.
Q: When is the seller/worker pre-sale?
A: Check your locations SELL page for the blue side bar with pre-sale info, dates, and times.
Q: When does the tagging system shut down?
A: The tagging system will shut down after the last drop off appointment. After that our system will open a re-stock tagging system for new items you would like to add for our drop off days. Please note that r-stock tagging is only meant for restock days and NOT for tagging or future seasons. After this current event concludes, a new sale season will open with a new database for tagging.
