Drop Off & Pick Up Procedures

When You Arrive

1. Get an available rack and load it with your items in size/gender/garment type order. **Please limit racks to no more than 4 at a time so others have a rack to use. You may rotate your 4 racks as they get inspected. ** Having your items in the above order will help you put your items out quickly. Clothing is categorized by onesies, 1 piece outfits, 2 piece outfits, coats/jackets, pjs, tops, bottoms, skirts, dresses, etc.  Toys and other large items can be placed on the bottom of a rack or brought inside once you have been assigned an inspection station.
   
2. Scan the QR code on the banner outside and complete your digital check in form. Your registration status will say not approved until you check in at the table and we email your passes. 
3. Proceed to the Check-In Table through the double doors.  An attendant will be there to greet you, check you in, email your digital pre-sale passes, and pull your rack(s) through the inspection lane. Please make sure all of your clothing is hung on racks and not placed in totes at time of inspection.
4. Once you have dropped your rack(s) off at the inspection lane, you will have a seat in the seller waiting area while our team of inspectors check your items. Express Pass recipients and Workers will be bumped to the front of the line. We will announce your name over the intercom when a) your shoes are inspected and ready to be put out and b) when your rack of items has been inspected and is ready to be put out. If you have multiple racks, your items will be inspected in the order they are brought in. For example, if you bring 4 racks in at once, those 4 racks will be inspected together. If you bring 1 rack in at a time, they will be inspected in order of being placed through the inspection line. Please be aware of how many racks you have. It will be up to you to ensure you did not miss or abandon racks after inspection.
5. Please utilize the drop zone areas marked with balloons when putting items out on sales floor (a helper will put specific items out for you).
6. Once you have put all your items out, return to the check in table with your sticker to collect any unaccepted items. Make sure you have received your pre-sale passes in your inbox. Then you are done! See you at the pre-sale!

Do not let unattended children assist at Drop Off: We have seen children place items in several spots incorrectly. This is discouraging to volunteers who help organize the sales floor, and to customers who won’t be able to find your item to purchase. Items continually placed in the wrong spot will result in not being able to participate in future seasons.

Pick Up Info:

Dress purchased from TTT.

1. Doors do not open early.
2. Enter through the North Gate, continue straight, and turn right along the southern side of the building (facing the clock tower).  This is the carpool pick up area. 
3. Have your PICK UP PASS pulled up on your phone or printed out and READY for us to scan! (Pick up passes are emailed during public open days. Check your promotions or spam folder if you have not received).
4. If an alternate is picking up for you, text them or email them your pick up pass.
5. TTT attendants will be in the outside carpool lane placing pick up tags on windshields, scanning pick up passes, and distributing Checks.
6. Pull all the way up to the carpool entrance and pop your trunk/unlock doors.  We will bring items to you and load your vehicle.
7. To check the no tag area, you MUST pull out of the pick up lane and park. Walk over to view these items. See attendant to claim an item.

Alternate Pick Up Persons:

• Send alternate persons your digital pick up pass to authorize them for unsold item pick up and consignor check pick up.